Frequently Asked Question

Setting voicemail greeting(s)

Last Updated 3 years ago

Open the zoom application on your computer
Click on your initials or profile image in the upper right corner
Hover over your name/email > click My Profile
Your profile will open in a browser, click on Phone on the left
This should bring you to the Settings tab by default, but if it doesn’t click on Settings
Scroll down to the call handling section. There is an area for Business Hours and Closed hours
- Each area can have a separate greeting
- You can also create a single greeting and set it for both
- Or you can set business hours to be all the time and only worry about that area
Under the Greeting & Leave voicemail instruction for each section you can click on Edit > Add Audio to record a greeting (Select "Record by computer" to create a recording unless you have an audio file already recorded)
- Once you’ve recorded and saved your greeting if you want to use the same recording again you can click on Edit > Choose from Asset Library
You can also set "Holiday Hours" which again can use an existing or custom greeting. This can be set for company observed holidays or PTO to let callers know you may not respond during that time.